For teams · on site in Phoenix or live online anywhere
Ninety minutes, on your floor or on screen, at a time that fits your shift schedule. Your team practices one skill out loud and leaves with it written down. Then I follow up, because that is the part that makes it hold.
The problem you already know about
You have people who are good with customers and people who are not yet. The difference costs you: the table that doesn't come back, the sale that goes quiet, the review that mentions one bad interaction. You know a little training would help. What you don't have is a week to lose, a training budget with a spare zero on it, or the patience for a consultant who has never worked a shift.
So this is built the other way round. One skill. Ninety minutes. On your site, around your schedule. A small investment in your people that shows up on the floor the next day.
What your team gets out of it
Everyone in the same room, practicing the same thing out loud, is the part an online course can never do. Teams come out of these with shared language for the work, and having been in something together.
01
Same session, same room, same language afterwards. When one person tries the new approach on a hard customer, everybody else recognizes what they are doing and backs them up.
02
Ninety minutes of investment in your people, by name, on the clock. That lands differently from a policy update, and it tends to show up in who stays.
03
I will not promise you a revenue number. But customers return to places where they were treated well, and they tell people. That is the quiet compounding here.
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Want more than ninety minutes? I will build a half-day or full-day version: two or three workshops with breaks, a meal, and time for the team to talk properly. Off-site if you would rather get everyone out of the building.
Looking for entrepreneurial travel? Thrive Vibes is a separate way to explore other businesses and discover ideas for your own. DIY resources are available now; hosted Journeys are in development. It is not a NextReady workshop or a team off-site logistics service.
Three workshops
Each one stands alone. Run together over about six weeks, they build on each other. See the full program overview →
01
The foundation. How to read the person in front of you, respond to what they really need, and recover when something goes wrong.
02
The small, repeatable moments that make people come back and tell someone else. Being good with people tends to bring customers back. This is how you make that deliberate instead of accidental.
03
The mechanics of persuasion: how to guide a decision without pressure, for teams who sell, upsell or advise.
What you get
Before opening, between rushes, after close, split across two shifts so nobody misses a service. I will build the schedule around how your business runs. Tell me the window that works best for your team and I will make it happen. On site in Phoenix and the surrounding area, elsewhere in Arizona by request, and live online anywhere. Same workshop, same price, same follow-up.
$297 for one workshop. $797 for all three. That covers facilitation, every person's materials, the practice challenge and the follow-up check-in. If the price is the thing standing in the way, say so. I would rather find a way to make it work for your business than lose the chance to help your team.
If you want to size that against your own numbers first, work out what one customer is worth to you. It takes two figures, nothing is saved, and there is no email to give me.
Want to see the quality before you commit? Ask for the free preview page (one framework and one exercise from a real workshop) or book a fifteen-minute call and I will walk you through exactly how the ninety minutes runs.
Book a workshop
Need something built rather than taught, such as a training program, onboarding, or a new offer? That is StrideForward, the GMW Group brand for consulting and program design.
Questions
The practical things you need settled before you can say yes: what it costs, how long it takes, whether you have to close, and what happens if the week falls apart. If your question is not here, ask me directly. I would rather answer it than have you guess.
One ninety-minute workshop is $297 for your whole team, not per person. All three workshops are $797. That includes the session, printed materials for everyone who attends, and a follow-up check-in two weeks later. There is no separate travel charge anywhere in the Phoenix area.
Ninety minutes. That is the whole thing. Most owners run it before opening, after close, or during the quiet stretch in the middle of the day, so nobody loses a shift and you do not have to close. I am flexible on timing and I will work around your schedule rather than asking you to work around mine.
Either one. I come to you anywhere in the Phoenix area, or I run it live online if your team is spread out or the timing works better that way. Same content, same practice, same follow-through.
Between four and thirty. Under four there is not enough range in the practice. Over thirty and people stop getting turns. If your team is bigger than thirty I will split it across two sessions, and we will work out the pricing so it stays fair to you.
Tell me what you can do. I would rather make it happen for your team than lose the chance to work with you, so email me and we will find something that works.
The difference is what happens after. Everyone practices out loud on situations from your own business, everyone leaves with a workbook of the specific moves they committed to and a practice and application sheet with two weeks of practice, and I check in with you two weeks later to see what held and what did not. Training that stops at the end of the session is the kind that fades.
Gina Wilt. I have an EdD in Educational Leadership and Innovation and an MBA, I spent years directing professional learning at a large public university, and I design and deliver every session myself. You are not getting a licensed curriculum read out by a contractor.
Any business where your people talk to your customers: restaurants, retail, salons, clinics, trades, hotels, front desks, service counters, phone and chat teams. If a customer forms an opinion of your business from a conversation with one of your employees, this is for you.
Both, in my experience. People who feel competent in hard conversations tend to stay longer and burn out less. And customers who feel well treated come back and tell other people. I will not put a number on that for you, because anyone who does is guessing. But it is the reason owners book this rather than hoping it sorts itself out.
Most of them do know it, in the sense that they could describe a good interaction if you asked them to. Knowing it and doing it under pressure with a line behind the customer are different things, and the second one only comes from practice. That is what the ninety minutes are for.
Email hello@nextready.studio or call 480.542.7434 with roughly when you are thinking and how many people you have. I will send back two or three times that could work. You can pay by card or bank transfer online, or ask for an invoice, whichever is easier for your bookkeeping.
Move it whenever you need to, at no charge. Things come up in a small business and I am not going to charge you for that. Full refund if you cancel more than 48 hours out.
Still not sure? Email hello@nextready.studio or call 480.542.7434. I answer my own email, usually the same day, and I will tell you straight if this is not the right fit.